Respond to all requests and issues according to SLA to ensure the best practice and service for customers and employees
Add any communication channel to receive requests, add a dialog intelligence bot to facilitate the first line support
Standardize processes, automate manual tasks and optimize your service and support processes to exceed your customers' and employees' expectations
Immediately qualify requests an issues, add the responsible staff, set tasks, send alerts and notifications, reply to messages using the predefined rules and triggers
Integrate your current business applications (ERP, CRM, etc.) and other data sources to create a complete view of the service process and customers’ needs across the company
Rapid development and online delivery of interactive dashboards and aggregated reports to improve KPIs
Our professionals will analyze your workflows and provide the digital transformation advice
Build dialog flows in minutes and run support conversation for your website, messengers or social networks
Manage your issues, tickets and requests with Kanban boards. Create rules and notifications for each step of your support workflow and automatically control KPIs and time limits
Integrate with your favorite tools and solutions to obtain your data in one place. Empower your workflows with Event-Driven Architecture and Robotics Process Automation tool
Our customers enjoy flexibility and scalability of Flexbby Workflow solution. We ensure high system performance for all operations inside workflows through full automation without limiting the number of events and transactions
Send a request and our professionals will show the best way to transform your business using Intelligence Workflows
